- -

FAQs

What happens after my payment is successfully completed?
After a successful One-Click payment, you’ll be directed to a “Transaction Summary” page. Here you’ll see two separat...
Glow Support
What happens after I click "Pay Amount Due"?
Clicking the "Pay Amount Due" button will navigate you to a combined payment review screen. Here, you'll see a clear ...
Glow Support
What if I want to pay only for my service plan or only for my device loan?
The program provides the flexibility to pay only for your airtime service plan or only for your device loan. Within t...
Glow Support
How does the One-Click payment work for both device financing and airtime purchase?
When you log into your My Account Dashboard, you'll see a “Total Amount Due” that combines your monthly payments to T...
Glow Support
How do I set up One-Click?
To set up One-Click, you must have a payment method on file for both your Total Wireless service and your Glow device...
Glow Support
What is One-Click Payment?
One-Click payment simplifies how you pay Total Wireless for your airtime service and pay Glow Financial Services for ...
Glow Support
What is Total Wireless Promotional Credit?
Total Wireless Promotional Credit is a promotional offer that provides a monthly credit, which, when earned in a mont...
Premium Plus
How do I repay my loan to Glow?
The most convenient method is to sign up for Glow Financial Services’ auto-pay option, which you can do during your a...
Premium Plus
What happens if I have a security freeze on my credit report credit freeze?
If you have a security freeze on your credit report, your application will be halted. We will send you an email which...
Premium Plus
How will I know if my loan is approved?
You will receive a notice within the application process flow and be presented with your loan agreement for reviewing...
Premium Plus
Can I see if I qualify without impacting my credit score?
A soft credit check is used to see if you qualify. This soft credit check should not impact your credit score. Once y...
Premium Plus
What are my upfront loan costs and how much do I need to pay Total Wireless now?
There is nothing due to the lender upfront for your loan. Total Wireless will provide you a clear breakdown of all th...
Premium Plus
Why was I declined for financing?
The reason(s) you were declined will be emailed to you.  If you feel the decision was made in error due to something ...
Premium Plus
Can I make extra payments on my loan?
Extra payments you make will be applied directly to your loan's principal balance. This will not change your regular ...
Premium Plus
Where can I get financing with Total Wireless Edge through Glow Financial Services?
In a Total Wireless store. 
Premium Plus
How do I use the loan to purchase the device? Does the loan get paid to me first?
No money will be transferred to you. Total Wireless is paid directly when your loan is created. 
Premium Plus
Can I repay my loan early?
You can pay your loan off anytime you like. There is no prepayment fee or penalty.
Premium Plus
Will I need an ID to validate my identity?
In some cases, ID validation may be required. In those instances, the types of IDs accepted are a valid US/state pict...
Premium Plus
What criteria do I need to meet to apply for Total Wireless Edge Financing through Glow?
To apply, you must be over 18 years old, have a valid U.S. or state picture ID and a Social Security number.
Premium Plus
How is my monthly loan payment calculated?
Your monthly loan payments are based on the amount being borrowed to make your purchase from Total Wireless. The amou...
Premium Plus
How is the interest rate (APR) decided for my loan?
To determine your eligibility and annual percentage rate, Glow will do a 'soft' credit check (which doesn't affect yo...
Premium Plus
What Total Wireless devices can I finance with Total Wireless Edge?
Visit a Total Wireless retail store to see which devices are eligible for the Total Wireless Edge program. Not all de...
Premium Plus
Once I start the application, how long do I have to complete it?
 If you start an application and don't submit it, the session and any links will expire after 4 hours.
Premium Plus
Do Total Wireless Edge Loans through Glow require a down payment?
No, a down payment is not required when financing through Glow.
Premium Plus
Are Total Wireless and Glow the same company?
No, Total Wireless and Glow Financial Services are two different companies.
Premium Plus
What is a Total Wireless Edge through Glow Financial Services?
Total Wireless Edge Loan is a loan product that allows you to finance the cost of a device purchase and pay it off ov...
Glow Support
Contact us
We are here to help if you need to discuss any aspect of your Total Wireless Edge loan. We provide you with options o...
Glow Support